Last Updated: September 8, 2026
Welcome to Golden Rwanda Expeditions (“we,” “our,” or “us”). We operate from our headquarters at KN 4 St, Legio Mariae Building, Nyarugenge, Kigali, Rwanda, and can be reached via reservation@goldenrwanda.com or rwsales@goldenrwanda.com.
We are deeply committed to protecting your personal data and your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (goldenrwanda.com) or book our tour and safari services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.
1. Information We Collect
We collect information that you voluntarily provide to us when booking a safari, requesting a quote, or communicating with us. This includes:
- Personal Identifiers: Full name, date of birth, nationality, gender, and passport details (required by local authorities for tracking permits).
- Contact Information: Email address, physical address, and telephone numbers.
- Booking & Travel Details: Flight itineraries, accommodation preferences, dietary restrictions, emergency contact details, and relevant physical fitness or health conditions (necessary for gorilla trekking and strenuous activities).
- Payment Data: Financial information required to process your bookings safely (e.g., credit card details or bank transfer info processed via secure third-party payment gateways).
- Automated Information: Your IP address, browser type, and operating system collected via cookies when you navigate our website.
2. How We Use Your Information
We process your personal information to fulfill our contract with you and to meet regulatory requirements. Specifically, we use it to:
- Secure Mountain Gorilla Trekking and primate tracking permits with the Rwanda Development Board (RDB) or corresponding authorities in Uganda, Tanzania, and Kenya.
- Arrange and manage your safaris, car rentals, transport, and accommodation bookings.
- Communicate updates, send invoices, and respond to your inquiries.
- Ensure traveler safety during remote wildlife tours and coordinate emergency assistance if necessary.
- Improve our website functionality and legal marketing (with your explicit consent).
3. Sharing Your Information
We do not sell or rent your data. However, to successfully deliver your tour packages, we must share your information with trusted partners, including:
- Local Authorities: Government wildlife and tourism boards (such as RDB in Rwanda) for issuing restricted trekking permits.
- Service Providers: Partner hotels, lodges, park authorities, and internal/external driver-guides.
- Payment Processors: Secure third-party financial institutions handling your trip deposits and balances.
- Legal Compliance: Law enforcement or regulatory bodies if required by the laws of Rwanda or the respective East African countries of your destination.
4. Data Security & International Transfers
Because we coordinate multi-country East African tours (including Uganda, Tanzania, and Kenya), your data may cross international borders within the region to fulfill your booking.
We implement industry-standard physical, technical, and administrative security measures to protect your data from unauthorized access, loss, or alteration. However, please note that no data transmission over the internet can be guaranteed 100% secure.
5. Your Data Rights
Depending on your country of residence (such as the EU under GDPR), you hold specific rights regarding your personal data. These include the right to:
- Request access to the personal data we hold about you.
- Request the correction of inaccurate or incomplete information.
- Request the erasure of your data (provided it does not conflict with legal or contractual requirements, such as active permits).
- Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please email us directly at reservation@goldenrwanda.com.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze web traffic. You can adjust your browser settings to refuse cookies, though doing so might limit your ability to use certain features on our platform.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us at:
- Company Name: Golden Rwanda Expeditions
- Office Location: KN 4 St, Legio Mariae Building, Nyarugenge, Kigali, Rwanda
- Email: reservation@goldenrwanda.com / rwsales@goldenrwanda.com
- Phone: +250 788 319 727